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Employee Spotlight- Ali Rancourt

Get to know our team! We recently interviewed Ali Rancourt, Sr. Customer Success Manager, to learn about her career here at Promoboxx (PBXX).

How long have you been at PBXX?
I have been at Promoboxx for just a little over 3 years now!

What do you do?
I am currently a Senior Customer Success Manager on the Customer Success Team. I work 1:1 with our Brands to ensure that they are constantly supported throughout their partnership.

What has your journey with PBXX looked like?
I started off at Promoboxx as a Customer Support Specialist, learning everything there is to know about our platform. Shortly after, I transitioned into Senior Customer Support role which ultimately led me into a CSM position.

What is your favorite part about your job?
My favorite part of my job is the people I get to work with every day. We are a small but mighty team, and our shared vision and passion allow us to effectively collaborate and grow as a company. Each team member’s opinion is equally valued and respected, and I love being able to have a voice and make an impact.

Think you would be a good fit for our CS Team? We are hiring! Check out our openings here.